配送方式

Delivery

Post time:2015-01-01 00:00

 

Payment 
confirmation:

Delivery will be arranged after receiving payment. We will notify you the order status by email. Please fill in the correct contact information while registering as a member.

Dispatching
confirmation:

Pinkicon will send you a notification email when your order is on the way. Tracking number will be given for your record. You can also login to the membership centre to see the order status. *( do not include Saturday, Sunday, public holidays of Hong Kong and when typhoon warning signal No. 8 or above or black rainstorm warning is in force)

Track and trace:

Sign in Membership Centre for enquiry http://www.pinkicon.com/member-orders.html

Area

Method of Shipment

Product Category

Arrival Time

Shipment Fee

Remarks

Hong Kong

Hong Kong Post Registered Packet
http://hongkongpost.hk

All

1-2 business days

Free shipping for first 0.5kg for any purchase over US$46!

First 0.5kg: US$3.3

Next 0.5kg:US$2.67

We will use Hong Kong Post Local Courier. If there is no one to receive the parcel, postman will leave you a card for picking up from your nearest post office.

 

Mongkok Retail Store Pick Up

All

5-7  business days

Free

When you receive an email and sms with "SHIPPED", please come to the selected retail shop for pick-up on the next day. Parcel need to be pick-up within 14days.

 

1. Mongkok - Shop 30-31, L10, Langham Place, 8 Argyle Street

2. Tsim Sha Tsui - Shop B217, K11 Mall , 18 Hanoi Road

3. Causeway Bay - Shop 518, 5/F, Hysan Place , 500 Hennessy Road 

4. Tuen Mun - Shop 1001B, 1/F, TMT Plaza Phase I, 1 Tuen Shun Street

 

Tsim Sha Tsui Retail Store Pick Up

All

5-7  business days

Free

Causeway Bay Retail Store Pick Up

All

5-7  business days

Free

Tuen Mun Retail Store Pick Up

All

5-7  business days

Free

 

SF Express - Receiver Payment
(Self Pick-up at S.F. Store/ Designated Address)

All

1-3 business days

For details of the charges, please contact SF Express

Parcels can be sent to the designated address, which will be higher charges than self-pickup service.

Postage Charge will not be reflected at the order. Customers need to pay directly when they receive the parcels.

Customers need to mark down the desired pick-up S.F. Store Address at the address column for self pick-up.

Area

Method of Shipment

Product Category

Arrival Time

Shipment Fee

Remarks

China

Shenzhen SF EXPRESS

Circle Lens Only

8-10 business days

Free shipping for any purchase over US$73.5!
(Must purchase at least 6 boxes of contact lenses or more)

First 0.5kg: US$2.91

Next 0.5kg: US$1.47

1) If you choose SF Express Shenzhen for the delivery, please note that we need to ship your parcel to the hub in Shenzhen from Hong Kong. It usually takes 4-6 working days to provide the waybill number to you. You may log in our website to track your parcel on the next day after you have the waybill number.

2) The shipment usually takes 8-10 working days to deliver to your selected point. (Excluding the extended area)

3) The actual delivery time might be affected by the delay of the logistic company/ Customs. Sorry for any inconvenience caused.

 

 

Area

Method of Shipment

Product Category

Arrival Time

Shipment Fee

Remarks

Oversea

Hong Kong Post E-Express or Air Registered Mail
http://hongkongpost.hk

All Category

7-15 business days 
(Asia-Pacific region)

15-30 business days 
(Non Asia-Pacific region)

 (Mega City Only)

Free Shipping for first 0.2kg for any purchase over US$70!

First 0.2kg: US$4.63


Next 0.2kg: US$3.7

We will select an appropriate shipping methods according to the designated region without sending prior notice. 

1) For order from overseas area, we usually need around 2-3 working days to arrange the delivery and send to the post office. And the post office needs 1- 3 working days for handling.

2) You shall be able to track the parcel after 3 - 6 days after you have paid.

3)  It takes 7 - 30 working days to deliver the parcel from Hong Kong Post office to your designated region. (Excluding the extended area)

4) e-Express does not require recepient to sign after receiving the parcel, so we suggest you to keep tracking the shipment status to ensure it goes to the right place.

5)T here is no shipment status update for those sent via air registered mail. Yet, signature must be required to receive a registered mail. 

* If the designated address is in Unit Abra Emirate/Dubai, you must provide a PO BOX number. Since the postal group of the United Abra Emirate will collect all mails from Hong Kong Post to arrange the delivery, they could arrange delivery only for the mails with a PO BOX number.

DHL
http://www.dhl.com

All Category

Mega City : 2-5 working days
Remote City: 5-10 working days

Free Shipping for first 0.5kg for any purchase over US$302!

**Rate for weight below 1kg 
Large cities' rates for reference (By DHL):

1) China (Major regions) / Macau 
USD14.55
2) Korea / Taiwan 
USD 15.61
3) Malaysia / Singapore / Thailand 
USD 16.54
4,5) Japan 
USD 21.17
4,5) Australia 
USD 23.82
6,7) U.S.A / Canada 
USD 25.14
8) United Kingdom / Italy / Germany / French / Switzerland 
USD 29.11

1) Above rate is for reference only.  Postage rates quoted by DHL shall be final

2) Shipping and postage discounts are limited to 20 boxes.

3) The goods will be delivered directly to your address and the acknowledgement of receipt must be signed by the recipient

*
A surcharge is applied per shipment when the delivery destination location is remote.

 

 

 

 

 

 

 

 

Area

Method of Shipment

Product Category

Arrival Time

 

 

Macau

SF Express
http://www.sf-express.com/

Circle Lens Only

2 - 3  working days

Free shipping for first 0.2kg for purchase over US$79

First 1kg: USD 4.63

Next 1kg: USD 1.32

Additional charges for remote areas outside the Macau Peninsula
 (Each Parcel)
*Taipa US$3.31
*Coloane US$3.31

(Additional charges are subject to shipping company quote,
Please contact our CS for further info.)

Remarks

You must fill in the correct delivery address, zip code, the name and contact number of the recipient to prevent from any unnecessary delay or loss. Our company will not take this repsonsibility.

For details, please refer to relevant Terms & Conditions.

1

Customers shall bear the risk of mailing service. Overseas customers are suggested to check from their Customs departments for the requiring customs duties for contact lens.

2

The postage listed above is for reference only. Postages may vary and the quotation from delivery agents shall be final. Pinkicon reserves the rights of final decision.

3

Actual arrival time may be delayed depends on the service from logistics agents and air carriers.

4

Title to products and risk of procession of products, will be passing to you upon Pinkicon sent out the products to the delivery agents or postal service officer.

5

You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

6

You are required to pay in accordance with the list of shipping fee posted on our website. If you pay insufficient fee, Pinkicon has the right to ask you to pay off before delivery.

7

Pinkicon can handle the necessary transportation procedures according to the buyer's request. However, our liability obligation is limited to on-time dispatching. In case of logistics (postal) problems in transit, we will assist the buyer to inquire the delivery agents, we do not provide any compensation to customers. All inquiries and claims will be handled in accordance with the provisions of the delivery agents. The buyer shall not claim compensation until the tracking period has ended. The buyer should verify the delivery notes in which the address and the contact phone number, so as to avoid delay delivery. If you place an order for products shown on the Site, your order will be deemed an acceptance of such term of use.

8

We only make deliveries on the working days. Working days in Pinkicon do not include Saturday, Sunday, public holidays of Hong Kong and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.

9

We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.

 

CONTACT US

TEL +852 24108000

EMAIL : cs@pinkicon.com

WHATSAPP CS : 852 51843122

WECHAT CS : pinkicon/pinkicon2

QQ CS: 2283431192

MON to  FRI  10:00 - 19:00  

LUNCH TIME 14:30 - 15:30

CLOSE ON WEEKEND & PUBLIC HOLIDAY